Visitor
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1 Message
Long-Time Internet Customer Seeking Loyalty Pricing for 400–500 Mbps
I’m a long-time Xfinity internet-only customer using my own modem. I’ve been paying approximately $35/month for 400 Mbps, and I’m now being offered 300 Mbps for $40/month, including the autopay and paperless billing discount.
I don’t want to pay more for slower service. I’d like an official Xfinity representative to review my account for any available loyalty, renewal, or retention offers that would let me keep at least my previous speed for $35/month or less.
Could an official support representative please assist me with reviewing my options?
XfinityKassie
Official Employee
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2.9K Messages
26 days ago
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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