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Longtime customer (since 2017, Platinum) - promo ended, 1 Gig quoted at $100+ vs. $70 new-customer rate. Retention help?
Hi Xfinity team - I've been a customer since February 2017 (Platinum membership) at the same address in Riverwoods, IL. My 24-month contract ended on 9/24 and my internet-only bill jumped from $105 to $154.68: Gigabit x2 at $129 plus $25 for xFi Complete.
I only need 1 Gig. Xfinity currently advertises 1 Gig for new customers at $70/mo (1-year guarantee) or $85/mo (5-year guarantee), with the gateway and unlimited data included. The best I've been offered via chat is $95-105/mo for the same 1 Gig plan, and the online plan builder shows $100/mo. I'm already on autopay and paperless (happy to switch autopay to a bank account).
I'd like to stay with Xfinity, but I'm not willing to pay $25-30/mo more than a brand-new customer for the same service after almost ten years. I'm out of contract with no ETF and have been comparing alternatives. Could a Community Specialist review my account for the 1 Gig plan at the $70 (1-year) or $85 (5-year) rate? Internet only, no other services needed. Thanks!
XfinityBillie
Official Employee
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4.4K Messages
2 days ago
@user_qwcrxe Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand wanting to get the best possible deal. I'm happy to take a look at the account and see what options we have available for you. Please send us a DM to Xfinity Support with your full name and address to get started.
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