Longtime Customer Seeking Loyalty Pricing and Lower Monthly Bill

Hello Xfinity Support Team,

I’ve been a loyal Xfinity/Comcast customer for many years and appreciate the services you’ve provided.

My monthly bill is currently approximately $237 for Internet, TV, and Voice services. I’m reviewing my household expenses and would like to explore ways to reduce my monthly bill while maintaining reliable service.

Could an Xfinity representative please review my account for available loyalty discounts, promotional pricing, or more economical packages for existing customers?

I’m particularly interested in comparing my current package with an Internet-and-home-phone option, including how that would affect my bundled Netflix subscription.

I’d appreciate a written breakdown of the total monthly cost, including equipment, taxes, fees, promotional duration, and pricing after the promotion expires.

I’ve attempted to get assistance through Xfinity’s automated chat but haven’t been able to reach the appropriate residential billing department.

Thank you for your assistance. I look forward to hearing from your team.

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XfinityBradM

Official Employee

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1.7K Messages

22 days ago

@user_iixv9q Our team would love the opportunity to review your accounts current options and promotions. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_eef1y8

Visitor

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2 Messages

5 days ago

This is just about what I need. Mainly, I am a long-term customer, but I am paying more than I believe I should, given my time as a good customer. What can you do to help?

1

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XfinityPaula

Official Employee

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2.5K Messages

user_eef1y8 Hi there! Thank you for being with Xfinity for so long and for reaching out to us on our Xfinity Forums for help with the account. We are the best team for help especially when wanting to compare your options with our services.

In order to see what our options are we would need you to send us a direct message with your name and service address. From there we can dig into our services and see what works best for you.

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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5 days ago

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user_iixv9q

Longtime Customer Seeking Loyalty Pricing and Lower Monthly Bill

XfinityBradM

user_eef1y8

XfinityPaula

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