Long-time customer needs help with pricing and TV upgrade

Yes, I have reviewed the offers available while logged into my account. What I’m trying to find out is whether there are any additional existing-customer, loyalty, retention, or longer-term discounts available that do not appear there.

I would also like a quote to upgrade to TV Plus 125+ without losing the discounts recently added to my account. Please do not make any changes yet. I only want to review the best complete monthly price and terms first.

If you need account information to review this, I’m happy to provide it through Direct Message.

@SamTN2026  Any changes made to the account can affect your current discounts. Have you looked at the programming you would like for your TV services? If not the link: https://www.xfinity.com/learn/channel-lineup can be helpful in deciding the cable package you would be most interested in. 

Yes, I have reviewed the programming, and TV Plus 125+ is the package I want to price. I understand that changing the TV package could affect my current discounts, which is exactly why I want to know the complete price before making any changes.

Please review my account and tell me the best available complete monthly price for keeping my current 500 Mbps Internet and moving to TV Plus 125+, including how the change would affect my existing discounts and what additional loyalty or existing-customer offers may be available.

Please do not make any changes yet. If you need account-specific information to do that review, I’m happy to provide it through Direct Message.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

@SamTN2026