kaze3d's profile

Regular Visitor

 • 

3 Messages

Wed, Dec 30, 2020 12:00 PM

Longtime customer feeling cheated...

Been a Comcast customer since they took over mediaone here in Jacksonville more than a decade ago. I have had X1 service since it was rolled out here 5 or so years ago. Its crazy to think I pay over $300 a month for a inferior service compared to my friends and neighbors. In the last year or so I have lost most of the movie channels I had watched, my internet is much slower than friends and neighbors, and all I have gotten for being loyal is bill increases and content taken away.

 

I am not one to publicly complain but I have had 0 luck (being polite) with customer service.

 

Feeling like I will be forced to reduce my plan to just internet and stream. I can get alot of content for $300 a month. Any help would be greatly appreciated.

 

 

Responses

Regular Visitor

 • 

3 Messages

6 m ago

Not even a promotion offer? Just delete posts of other customers that reply? Whats hilarious is I have paid $4.95 a month for years for special support. Thats my life...

Regular Visitor

 • 

10 Messages

6 m ago

What did they delete my response already but you saw it.?  I dont see it here..  i dont even get it - its like they are in big trouble or something but dont want to admit and say it.  And this is what happens when you try to UNEMPLOY live humans.  I guess they figured they finally figured out the next best step to outhousing the 3rd world countries...  Just time to switch again is the only way to play ... Apparently...  I would like to be loyal to them but they are reaching the point of TOTAL INFURIATION...  

Regular Visitor

 • 

3 Messages

6 m ago

Yeah I saw it. It is what it is I guess. Strange to think that how 2020 went, they dont care about business apparently. Maybe if I cancel and gett att for however long I can come back and get a promotion. Friends and neighbors always told me it was possible, apparently not.

Regular Visitor

 • 

10 Messages

6 m ago

I really think they are so messed up that their "system" just auto-botted me unqualified and mistakenly.  My acct still says the same amount I have been paying.  Which is too much.  When you pay for "400Mbps" and get 30.  And THEN THE DATA CAPS.  Just unbelievable.  I mean I get them not wanting every one from AT&T to have a big IPHONE party at my house on their nickel.  But...   I think Im locked in for another 8 months but I have my eye on other services already.  They dont even have normal LOGIC PROCESS anymore.  Because I dont even care if the frog me for another so many dollars per month till Im done with it.  ITS A MATTER A PRINCIPLE...  Then I take my business elsewhere.  But the best part is there is nothing more that I love to do than to share my experience with OTHERS...

strega7

Regular Contributor

 • 

393 Messages

5 m ago

You can go here to see the regular prices in your area:

https://www.xfinity.com/support/rate-card/

 

I'm paying about 1/4 of the OP, and (that's the regular rate, not promotional pricing) for a mid/low tier of Internet (which is still plenty fast.)

 

Sales people try to be sell whatever the latest promotion is but if you are persistent, you can get just internet.

Official Employee

 • 

200 Messages

5 m ago

I hate to hear that you feel cheated, I know it's frustrating to have a high bill. I'd be glad to review the account and see what options there are available. Please send a private message by clicking on my handle (ComcastGina) and letting us know your name and the service address, to start. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

 • 

200 Messages

5 m ago

Ouch! @BCwbc I'm really sorry to hear that you are so upset with us, I would love to take a look at the account and see what options there are to lower the bill and take a look at the speed issues you mentioned. Please click on my handle (ComcastGina) and send your name and the service address to start. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here