Regular Visitor
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3 Messages
Longtime customer feeling cheated...
Been a Comcast customer since they took over mediaone here in Jacksonville more than a decade ago. I have had X1 service since it was rolled out here 5 or so years ago. Its crazy to think I pay over $300 a month for a inferior service compared to my friends and neighbors. In the last year or so I have lost most of the movie channels I had watched, my internet is much slower than friends and neighbors, and all I have gotten for being loyal is bill increases and content taken away.
I am not one to publicly complain but I have had 0 luck (being polite) with customer service.
Feeling like I will be forced to reduce my plan to just internet and stream. I can get alot of content for $300 a month. Any help would be greatly appreciated.
kaze3d
Regular Visitor
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3 Messages
5 years ago
Not even a promotion offer? Just delete posts of other customers that reply? Whats hilarious is I have paid $4.95 a month for years for special support. Thats my life...
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BCwbc
Regular Visitor
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12 Messages
5 years ago
What did they delete my response already but you saw it.? I dont see it here.. i dont even get it - its like they are in big trouble or something but dont want to admit and say it. And this is what happens when you try to UNEMPLOY live humans. I guess they figured they finally figured out the next best step to outhousing the 3rd world countries... Just time to switch again is the only way to play ... Apparently... I would like to be loyal to them but they are reaching the point of TOTAL INFURIATION...
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kaze3d
Regular Visitor
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3 Messages
5 years ago
Yeah I saw it. It is what it is I guess. Strange to think that how 2020 went, they dont care about business apparently. Maybe if I cancel and gett att for however long I can come back and get a promotion. Friends and neighbors always told me it was possible, apparently not.
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BCwbc
Regular Visitor
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12 Messages
5 years ago
I really think they are so messed up that their "system" just auto-botted me unqualified and mistakenly. My acct still says the same amount I have been paying. Which is too much. When you pay for "400Mbps" and get 30. And THEN THE DATA CAPS. Just unbelievable. I mean I get them not wanting every one from AT&T to have a big IPHONE party at my house on their nickel. But... I think Im locked in for another 8 months but I have my eye on other services already. They dont even have normal LOGIC PROCESS anymore. Because I dont even care if the frog me for another so many dollars per month till Im done with it. ITS A MATTER A PRINCIPLE... Then I take my business elsewhere. But the best part is there is nothing more that I love to do than to share my experience with OTHERS...
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strega7
Contributor
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414 Messages
5 years ago
You can go here to see the regular prices in your area:
https://www.xfinity.com/support/rate-card/
I'm paying about 1/4 of the OP, and (that's the regular rate, not promotional pricing) for a mid/low tier of Internet (which is still plenty fast.)
Sales people try to be sell whatever the latest promotion is but if you are persistent, you can get just internet.
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CCGina
Official Employee
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800 Messages
5 years ago
I hate to hear that you feel cheated, I know it's frustrating to have a high bill. I'd be glad to review the account and see what options there are available. Please send a private message by clicking on my handle (ComcastGina) and letting us know your name and the service address, to start.
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CCGina
Official Employee
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800 Messages
5 years ago
Ouch! @BCwbc I'm really sorry to hear that you are so upset with us, I would love to take a look at the account and see what options there are to lower the bill and take a look at the speed issues you mentioned. Please click on my handle (ComcastGina) and send your name and the service address to start.
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