Visitor
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1 Message
Long-term customer, rate increase, requesting plan review
Hi Xfinity Support,
I've been a customer for almost 4 years and have been happy with the service. However, I just noticed that all my loyalty discounts have been removed, and my rate is jumping from $56/month to $114/month starting June 22.
That's more than double for the same service, and I wasn't notified about this change beforehand.
I've heard that existing customers are being offered plans with better speeds at much lower rates, including options with a 5-year price guarantee. I'd love to be moved to something like that, or any comparable offer that makes sense for a long-term customer.
I'd really prefer to stay with Xfinity. Could you please review my account and let me know what options are available?
Thank you.
XfinityJohnG
Official Employee
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2.8K Messages
5 hours ago
Thank you for reaching out here. I know how jarring any promotional pricing coming to an end can be, and I will be happy to explore all the options we have from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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