Visitor
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1 Message
Longer Term Pricing Adjustment - No Contract
Ezee Fiber will be installing their system in our neighborhood shortly and are offering 1gbs service for lifetime pricing of $65/mth.
I'm currently paying Xfinity $56/mth for 500mbs and that will go up considerably in less than a year. I'd like to discuss this with someone who can make a decision regarding better pricing and terms as I'm happy with the Xfinity service.
Please provide a phone number or email I can use to address this. I'm thinking that this might require more than regular customer service.
Just need to know and weigh my options.
Thanks
EG
Expert
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121.6K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
3 hours ago
@user_is3cxw We would recommend reviewing our options within our plan builder as there are times we offer online-exclusive promotions that the frontline does not have access to. Our team would love the opportunity to explore your account's current options. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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