Thechus's profile

Regular Visitor


15 Messages

Tuesday, May 28th, 2024 3:48 PM

Long term customer looking for pricing

My current pricing is coming to an end soon and I am looking for any current promotions. Thanks

Official Employee


1.4K Messages

17 days ago

@Thechus Thank you for reaching out to our community forum so we can review your account for new promotions. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

1 Message

10 days ago

Comcast has great pricing for Long term customers (Diamond status ). They will stick it to you !  Basically absolutely no discounts to long term customers !   Just compare it to new customers deals / packages  ! After more than 20 years with Comcast strongly considering , making steps / switching to ATT / Direct TV . You can get the same service for half price ! Now the direct TV comes via fiber optic cable / no dish anymore ! Maybe if enough people change, Comcast will get the message !

Official Employee


1.5K Messages


user_9tol3r, Hi there! We appreciate you greatly for spending your time today to contact XFINITY over our forums page to share your feedback. This is definitely not the how we want you to feel. I am someone who likes to make sure I am valued just as much as new customers with a great deal, so I understand where you are coming from. We are the right place to go to help find you the best savings available today. We truly value your loyalty and understand that there are options. We can help see if we can find you something the better or similar. To get started, please send us a direct message by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support".


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Frequent Visitor


9 Messages

10 days ago

Yep. I know how you feel!!! 20+ year customer and I get the same response. Even with Direct Message all they can do is thankyou for being a loyal customer and then apologize for the price increase for the Internet and Cable TV Package -- Double Play that I have been renewing for all those years. The price went up steadily from 79 dollars to 171 dollars.  The latest 171 dollars is their "best" package offer.  I tried to go through my account and change the plan to internet only.  It wouldn't allow me to do that.  No options to just go Internet only route.  I then talked to an online sales support and they offered me the Internet only plan for 90 dollars.  I told him that I can get the same plan with same download speed and better upload for 60 dollars a month no contract.  He then tried to convince me that it was a new customer promotion.  After that he closed the connection.  I can go Quantum Fiber 500Gb and Youtube TV for price of 130 dollars.     What I don't understand is that XFinity is willing to lose my business instead of saving me 30 dollars a month.  Hmm losing 30 dollars vs losing 140 dollars.  

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