Regular Visitor
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3 Messages
Long overdue refund for canceled service
I spoke with Jessa on 7/28/23 for 35 minutes about Xfinity owing me a refund. The phone call confirmation # is 1001662490162090. I canceled all service with Xfinity/Comcast on 4/4/23. My advance monthly payment of $226.77 for 4/12/23 thru 5/11/23 was deducted from my bank account on 4/4/23. I no longer had service during that month. I returned equipment immediately after cancellation. Jessa told me that the refund of approximately $226.77 would be deposited in my bank account by 8/11/23. I still have not seen the refund. I have tried calling and gotten nowhere on this issue. I am so frustrated that I've decided it's time to call the FCC and The Better Business Bureau, unless anyone has a better suggestion. Thank you!
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
2 years ago
Hello @Schumi09, thank you for taking the time to reach out on social media. I understand your concern with the refund, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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