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mbp0222
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1st Reply

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28 Messages

Tuesday, April 9th, 2024 9:15 PM

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Locked in mobile rate changing from $15 a month to $20 a month

Hi.  I got an email saying my mobile will change from $15 to $20 a month on May 1st even though I have a locked in rate for 2 years.  Can anyone clarify this?

Question

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Updated 

1 year ago

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XfinityAldrik

Official Employee

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2.2K Messages

1 year ago

Thank you for reaching out to us @mbp0222! I see you have also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

We want to ensure you are provided the best support possible!

 

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

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mbp0222

Frequent Visitor

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28 Messages

No, I normally use the forum.  

1 year ago

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XfinityChelseaB

Official Employee

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1.8K Messages

@mbp0222, We have limited access to your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or https://www.xfinity.com/xfinityassistant/?channel=xMobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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mbp0222

Frequent Visitor

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28 Messages

Hi, I just did it but ended up with [Edited: Inflammatory].  This is why I prefer the forums...

(edited)

1 year ago

0

Again

Expert

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31.7K Messages

@mbp0222​ 

The employees that are responding to you are Corporate employees and are capable of helping you.

In the meantime you might want to review our Forum Guidelines and the Acceptable Use Policy for posting here.  😉

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

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mbp0222

Frequent Visitor

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28 Messages

I've already reviewed them.  Would you like me to do it again, Again?  Thanks!

1 year ago

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BobbySevenSevenSeven

Contributor

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77 Messages

1 year ago

I had the same question, and was told it applies to all XM Customers.   I having being paying $12 for 1GB, but rarely used even a tenth of that each month, as I am largely housebound and use my wifi.   

I have Xfinity/Comcast for internet, too - and am dependent up the ACP (Affordable Connectivity Program), which provided $30.00 a month towards internet for qualifying low-Income Americans.    Because Congress has let funding for ACP lapse, the last $30.00 grant is for this month (April).   

So, May brings me a $30.00 higher internet bill, and an $8.00 increase in mobile data.    

The data increase seems like a tech version of greedflation to me, and is very poorly timed, given that so many Customers are simultaneously facing loss of ACP benefits.

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