Visitor
•
2 Messages
Locked for life (not I guess)
Umm my bill has been about $50 and I was told when I signed up the rate was “locked
for life”
today it is $104
js this Xfinity or is this just part of America getting greater by the second
Visitor
•
2 Messages
Umm my bill has been about $50 and I was told when I signed up the rate was “locked
for life”
today it is $104
js this Xfinity or is this just part of America getting greater by the second
XfinityLinda
Official Employee
•
2.6K Messages
1 month ago
We appreciate you taking the time to meet us here in our community, @user_i1zsem. It sounds like your promotional pricing may have come to an end. I can say we have great offers for 12, 24 or 60 months, but we don't have "for life" offers. We're sorry about the confusion. Your monthly Xfinity billing statement shows your promotions and end dates in green under the Regular Monthly charges > My Xfinity Services. Here: https://www.xfinity.com/support/articles/new-bill-design is a helpful article.
I'd be happy to check into a new promotion for you. Please send us a Direct Message with your full name and complete service address. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
(edited)
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