Lmtd Basic Converter

Why am I getting this charge on my bill? I tried chat and they are no help in clearing this up

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XfinitySeth

Official Employee

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1.3K Messages

3 hours ago

Hello user_9wj9r8, and thanks for dropping by! I know exactly how jarring seeing unexpected charges for something is, but you're in the right place for clarification for sure 👍 A basic converter charge on your bill would be referring to one of our older style cable boxes. Does this line up with what you have in the home?

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user_9wj9r8

Visitor

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6 Messages

What would be the model number/picture of this item? I seem something called a XiOne-SC (b) attached to the tv. Is this it?

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3 hours ago

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user_9wj9r8

Visitor

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6 Messages

It is hardly bigger than an iPhone

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3 hours ago

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XfinitySeth

Official Employee

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1.3K Messages

That box you're referring to would be a Flex/Xumo streaming box and wouldn't be recognized as a converter. Is that the only box you have in your home that's connecting to the TV?

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3 hours ago

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user_9wj9r8

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6 Messages

That is the only box we have connected to the tv

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3 hours ago

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XfinitySeth

Official Employee

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1.3K Messages

Okay thanks for confirming 👍 Do you mind confirming the dollar amount of the charge you're seeing? And did you at any point previously have cable service that was removed?

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3 hours ago

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user_9wj9r8

Lmtd Basic Converter

XfinitySeth

user_9wj9r8

user_9wj9r8

XfinitySeth

user_9wj9r8

XfinitySeth

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