Skip to main content
user_d1e67c
1st Topic

Visitor

 • 

1 Message

Wednesday, February 22nd, 2023

Closed

Lmtd Basic Converter....

I am deeply frustrated with the ongoing issue of the "Lmtd Basic Converter" charge of $8.85 appearing on my Xfinity bill. This charge has been removed in the past, yet it keeps reappearing on my billing statements. I am using my own equipment and do not understand the basis for this charge. I have made multiple requests for it to be removed, but to no avail. This continued occurrence is unacceptable and I demand immediate action to resolve this issue and ensure that the "Lmtd Basic Converter" charge is permanently removed from my bill. I have been a faithful customer of Xfinity and expect a prompt and satisfactory resolution to this matter.

Question

 • 

Updated 

2 years ago

541

2

0

Oldest First
Selected Oldest First
XfinityJosephA

Official Employee

 • 

1.9K Messages

2 years ago

Hello, @user_d1e67c, I know you want a quick and concise resolution to your account. We have a dedicated team that can provide this for you. That's why we’re here! Since this involves your bill and reviewing account specific information we need to work in a direct message. Use the Direct Messaging icon to send your name and service address to "Xfinity Support." Once we locate your account, we will make sure we take the right steps to remove the convertor from the account if needed and credit your account. 

0

0

user_385a85

Visitor

 • 

2 Messages

2 years ago

Same issue here. Many chat messages and phonecalls, the charge keeps coming back.

3

0

XfinityRay

Official Employee

 • 

3.1K Messages

Hello, @user_385a85. Thank you for letting us know that you are also seeing an unreturned equipment charge that should not be there. To remove a charge like this, it takes 2 steps. We have to remove the charge itself from our billing system and then remove the Serial Number for the equipment from your account. If we only take one step the equipment will reappear. We are happy to get this off your plate once and for all. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_385a85

Visitor

 • 

2 Messages

@XfinityRay​ when I try to send a direct message, it says in red "Couldn't send!"

2 years ago

0

XfinityPaula

Official Employee

 • 

1.5K Messages

I'm sorry that you are having that issue. It may be silly to ask, but are you signed in to the site? I am not receiving any reports that direct messages are not processing for our forums. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here