Visitor
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1 Message
Lmtd basic converter charges
I’m being charged for Lmtd Basic Converter $13.85 - it says “This Equipment is Inactive, To Avoid Future Charges Please Return The Equipment To your Nearest Service Center.”
i can’t locate the device to return and don’t think we’ve ever used it. What can I do to avoid future charges?
XfinityJohnG
Official Employee
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3.4K Messages
2 hours ago
Thank you for reaching out to our team here about that equipment charge. I will be happy to get that taken care of from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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