Hello, Good Morning, and Happy Wednesday! Thank You for taking time out of your day to reach out to Xfinity Support, here on the Community Forum 😀 You have come to the right place! I will be happy to assist with your billing concerns. To get started, could you please send our team a direct message with your full name and full address?
To send a "Peer to peer" message:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Hello. Thank you for reaching out about your billing concerns. Credit balances are applied to the following month’s bill. Note that refund checks can take up to six weeks to process. Please, send a Private Message, and I can help.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
CCTravis
Problem Solver
•
546 Messages
3 years ago
Hello, Good Morning, and Happy Wednesday! Thank You for taking time out of your day to reach out to Xfinity Support, here on the Community Forum 😀 You have come to the right place! I will be happy to assist with your billing concerns. To get started, could you please send our team a direct message with your full name and full address?
To send a "Peer to peer" message:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_a42148
Visitor
•
1 Message
3 years ago
How can I get my account's credit balance sent to me?
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