Visitor
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1 Message
Live Person - Billing Questions
I keep getting routed to xfinity assistant who continues to tell me it can't help and will not connect me to an agent. Neither will the phone number.
I have moved, and instead of my contract remaining the same, my bill has increased. I would like to talk to a human being about why my contract could not remain the same when I moved to another part of the metro. I've had to resort to posting about this to try to resolve the issue before the bill is due.
XfinityRichard
Official Employee
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2.2K Messages
29 days ago
Hi there, @user_z4talv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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