Please describe the assistance you need. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. If needed, we may invite you to send us a Direct Message.
@user_r3rp5x I would be happy to review your account and assist in restoring your service. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
•
2K Messages
2 months ago
Hello, @user_r3rp5x
Please describe the assistance you need. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. If needed, we may invite you to send us a Direct Message.
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