New Poster
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7 Messages
Live Customer service agent
Disconnected Service Issue
I need to speak to someone
(Customer service) ASAP
Cant get a LIVE Agent
Regarding my mom's disconnected service
she is an at home hospice patient. TV and movies is one thing she wants during long days, and can still continue to engage in.
XfinityRaf
Official Employee
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1.2K Messages
5 months ago
Good afternoon @DebInMA.If you could send our team a direct message with your full name and full address, we can look into your request.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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