Contributor
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31 Messages
Live chat isn't working for days now
Trying to contact on live chat, for a call back or a agent to respond on the chat menu has not been working for days now. I need to get in touch with someone ASAP about my bills.
Contributor
•
31 Messages
Trying to contact on live chat, for a call back or a agent to respond on the chat menu has not been working for days now. I need to get in touch with someone ASAP about my bills.
CCSheila
Retired Employee
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1.1K Messages
4 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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