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user_5hooxy
1st Topic

Visitor

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3 Messages

10/29/2026 4:24 PM

Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow

me to chat with a live agent to talk about my service.

Question

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Updated 

5 hours ago

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XfinityJosephA

Official Employee

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2.5K Messages

6 hours ago

Hello @user_5hooxy you can always work with a live specialist using the Xfinity Assistant. If you can post more details about your concerns here, our team on Forums can help as well. 

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user_5hooxy

Visitor

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3 Messages

My service was suspended and I try to speak to a live agent to go over my bill to get my service restored and the Xfinity chat will not allow me to chat with a live agent.

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5 hours ago

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user_ptwlg1

Visitor

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5 Messages

Welcome to the club.  Comcast has the worst, without exaggeration, customer service I have experienced  over the past forty years.  And with no other cable providers in my area, I am stuck paying for services that have not been supplied for the past four months.  Just the worst.

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5 hours ago

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user_ptwlg1

Visitor

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5 Messages

5 hours ago

The live assistant always, as in always, blocks me from a live agent.  No TV service for four months.  Can not a repair visit.  Despicable.  Comcast is stealing my money.

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