Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow

me to chat with a live agent to talk about my service.

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XfinityJosephA

Official Employee

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2.5K Messages

6 hours ago

Hello @user_5hooxy you can always work with a live specialist using the Xfinity Assistant. If you can post more details about your concerns here, our team on Forums can help as well.

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user_ptwlg1

Visitor

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5 Messages

5 hours ago

The live assistant always, as in always, blocks me from a live agent. No TV service for four months. Can not a repair visit. Despicable. Comcast is stealing my money.

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user_ptwlg1

Visitor

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5 Messages

@user_ptwlg1 Can not get* a repair service.

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5 hours ago

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user_5hooxy

Visitor

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3 Messages

@user_ptwlg1 I’ve also had an issue with getting to schedule a technician to come out to look at at my cable for about 4 months as well.

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5 hours ago

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user_ptwlg1

Visitor

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5 Messages

With no other cable provider in my area, I am stuck. Overpriced, under serviced, just a horrible corporation.

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5 hours ago

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user_ptwlg1

Visitor

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5 Messages

Also, Chat Support is a complete fail. No responses at all to my requests for assistance. The "support" seems just a window dressing.

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5 hours ago

0

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user_5hooxy

Live agent

XfinityJosephA

user_ptwlg1

user_ptwlg1

user_5hooxy

user_ptwlg1

user_ptwlg1

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