Visitor
•
1 Message
Live agent
Need help in understanding billing and help to change plans.
[Edited: "Personal Information"]
Visitor
•
1 Message
Need help in understanding billing and help to change plans.
[Edited: "Personal Information"]
XfinityMatthew
Official Employee
•
319 Messages
1 day ago
Hello user_4phwq7 , we would be more than happy to help go over any billing questions you have regarding the account and promotion changes. In order to talk specifics and access the account please send us a direct message with your full name and your address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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