We would be happy to assist here on Xfinity Forums. We are all live agents and can help with a multitude of issues. If you could send us a direct message with your full name and the address of your service we can take a look. If you can provide more detail as well for what you are needing assistance on. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
Your app your note from Tom and everything about this experience does not benefit the customer. What is the phone number to actually contact a live agent? you don't have one.
Your app your note from Tom and everything about this experience does not benefit the customer. What is the phone number to actually contact a live agent? you don't have one.
1-800-Comcast
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
This isn't immediate help. Think of it more as email. However, everyone here is "live"; there are no bots here. Can you state what your issue is but leaving out any personal identifying information?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
No one from here is going to call you. Everything is done right here. If you're having a problem with your service, you need to post about it here.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinityMatthew
Official Employee
•
319 Messages
2 months ago
Hello user_ixffqb
We would be happy to assist here on Xfinity Forums. We are all live agents and can help with a multitude of issues. If you could send us a direct message with your full name and the address of your service we can take a look. If you can provide more detail as well for what you are needing assistance on.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_cxxlp5
Visitor
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6 Messages
1 month ago
Need to speak to live agent
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user_cxxlp5
Visitor
•
6 Messages
1 month ago
Need to talk verbally on phone with live agent if not I will cancel service
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user_cxxlp5
Visitor
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6 Messages
1 month ago
You have horrible service and need to talk to someone about existing service.
(edited)
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