Hello, @user_zkkcfa! Thank you for taking the time to visit our Xfinity Community Forum, and for posting your request to speak with our Digital Care Team about your bill. You've come to the right place! Our team is awesome to work with because we'll always do whatever we can to help, and it is my pleasure to get started with you today :) Please refrain from creating multiple posts about the same question or concern (duplicate posting) as this may delay our responses.
Before we move "offline" to access your account, let's see if we can provide some tools to help you with your bill now. If you'd like to see a breakdown/detailed explanation of your charges, it's best to pull up the full copies of your statements online. Here's how:
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
If you'd simply like to make changes and/or lower your bill, I know how important it is to maintain the level of service you need while managing a budget. Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
EG
Expert
•
116K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
•
2.3K Messages
1 year ago
Hello, @user_zkkcfa! Thank you for taking the time to visit our Xfinity Community Forum, and for posting your request to speak with our Digital Care Team about your bill. You've come to the right place! Our team is awesome to work with because we'll always do whatever we can to help, and it is my pleasure to get started with you today :) Please refrain from creating multiple posts about the same question or concern (duplicate posting) as this may delay our responses.
Before we move "offline" to access your account, let's see if we can provide some tools to help you with your bill now. If you'd like to see a breakdown/detailed explanation of your charges, it's best to pull up the full copies of your statements online. Here's how:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
If you'd simply like to make changes and/or lower your bill, I know how important it is to maintain the level of service you need while managing a budget. Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
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0