1 Message
Live Agent Request
My bill has almost doubled for the same service in December. I would like to speak to a live agent regarding options. Have called 1-800-XFINITY and chatted with the Xfinity Assistant bot but have not received any helpful information. I plan to disconnect service if I am not provided options as the automated customer service process is not helpful.
XfinityVianney
Official Employee
•
2.1K Messages
3 months ago
Hi, thank you for reaching out and creating a new post. I hope you are doing great today. I'll be glad to help cover some new plans and promotions. Here at Forums, we are a full-service team, so you've come to the right place for help. Please, send me a direct message with your full name and service address to get started :)
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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