Lies to get you to renew

I got a call from xfinity a month before my renewal date. The rep told me the plan i had was no longer available and i asked for the next cheapest plan, he then explained the plan and said that i would be receiving the same discount i got during my first year at xfinity because the plan i had before was no longer available. I asked him multiple times to clarify what my monthly bill would be and he assured me it would be $36.

my bill for the renewal date, surprise surprise, was $78. After waiting on hold to talk to someone for 20 min i was hung up on so i chatted with the live agents. I explained what the rep said and even chatted with the supervisor on duty who explained that my monthly bill is actually $66 and that there was a $11 charge because i was not charge that for the month prior. I was never told about that charge or that my monthly bill was $66 as the rep assured me multiple times it was $36. I explained to the supervisor what i was told and what i had agreed to, as i never agreed to a $66 bill. I told him that if the rep had told me that i would be charged that much i would have had an entire month to find a different internet provider that could offer a lower rate because i cannot afford $66. He then told me about the Affordable program, which i do not qualify for nor the rep ever even mentioned. I asked him to honor the price i agreed to and said that there was nothing he could do. I asked for his direct management number and instead he gave me the xfinity care phone number.

Do not fall for xfinitys renewal scams! My sister had a similar experience with xfinity lying to get her to renew and ended up paying 3 separate bills amounting to $300. They will say any deal to get you to renew with them and guess what if you want to end your plan you will have to pay a termination fee. Thanks xfinity for lying and having absolutely no shame tricking your customers.