Visitor
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1 Message
LIES, LIES, LIES!!!
All of the xfinity agents with whom I've spoken or chatted over the last 2-3 months (if I wasn't abruptly disconnected!) have flat out lied to me. They say the erroneous charges will be removed from my bill. They say they'll throw in $5 - $10 bill credits. Then I pay what I'm supposed to be charged: $14.95/mo for my low-income, slow, glitchy internet service. Then they randomly disconnect it while adding more fraudulent charges to my bill! How do they even still exist as a business treating customers this way!?!?
XfinityMelinda
Official Employee
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149 Messages
14 hours ago
Hello, @Lying2YourMom, thanks for posting on our Xfinity Community Forum. We apologize for the experiences you've had, as this is definitely not how we want things to go.
You can always review your billing details, charges, and payment history anytime by signing in to your account at Xfinity.com or through our app, which can help keep everything transparent and up to date.
If you’d like, we can take a closer look at what’s going on with those charges and your service. Please send us a direct chat message with your full name and complete service address to "Xfinity Support", so we can securely access your account and assist further. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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