Visitor
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33 Messages
Lies lies and more lies. Need help!
I am reaching out with a final olive branch. I have really had my fill of the bold face lies that I am continually told. I have been lied to so many times that I know when I am being lied to and they still lie to me.
I was promised an arrangement by THREE different offshored script readers and all three times I have been LIED TO! They lied to me to get me to schedule a payment (which is on the line) and to get whatever bonus they get for lying to customers.
I have proof of what I have been told. In order to keep a four year customer, I want someone to reach out to me directly immediately.
If this is not resolved, the payment that you are chomping at the bit for will not be coming.
XfinityRaf
Official Employee
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877 Messages
2 years ago
Good afternoon, and thank you for taking the time to reach out to us today. We're very sorry to hear about your negative experience and want to help turn that around. Could you please send our team a direct message with your full name, full address, and some details about your issue?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Rcvictim
Visitor
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33 Messages
2 years ago
I have reached out through direct message. Thank you.
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