Lies by Xfinity agents

has anyone else been lied to by xfinity agents? Or experienced communicating with agents that did not do what they said they would do? Even with evidence, they don’t do anything about it?

I have recently chatted with Xfinity agents extensively about renewing or upgrading to a new plan.

lie #1: your new plan will be $50, 200 mbps. 
outcome: plan doesn’t actually exist, but here’s something else $40 higher 

lie #2: out of inconvenience we can issue you a $30 credit on your account, it will appear in 24-48 hours 

outcome: called back after 10 days, no credit has appeared. Talk to an agent who says “we have no record of a credit being issues on your account” I have screenshots of the initial conversation with the agent confirming both the $50 plan and $30 credit. They don’t care.

those conversations took 2-3 hours out of my workday.

I’ve been an Xfinity customer for 4 years, and have never experienced such terrible, inconsistent and lackluster effort by Xfinity. They really don’t care about customers