Visitor
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3 Messages
Lies by Xfinity agents
has anyone else been lied to by xfinity agents? Or experienced communicating with agents that did not do what they said they would do? Even with evidence, they don’t do anything about it?
I have recently chatted with Xfinity agents extensively about renewing or upgrading to a new plan.
lie #1: your new plan will be $50, 200 mbps.
outcome: plan doesn’t actually exist, but here’s something else $40 higher
lie #2: out of inconvenience we can issue you a $30 credit on your account, it will appear in 24-48 hours
outcome: called back after 10 days, no credit has appeared. Talk to an agent who says “we have no record of a credit being issues on your account” I have screenshots of the initial conversation with the agent confirming both the $50 plan and $30 credit. They don’t care.
those conversations took 2-3 hours out of my workday.
I’ve been an Xfinity customer for 4 years, and have never experienced such terrible, inconsistent and lackluster effort by Xfinity. They really don’t care about customers
XfinityJohnG
Official Employee
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1K Messages
2 years ago
Thank you for reaching out to our team here. That is definitely not the experience we would like you to have with any of our agents. I would be happy to check on all of those issues for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://comca.st/3LiqcCg
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_65c9ed
Visitor
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3 Messages
2 years ago
Yes it has happened multiple times now, they just say it isn’t their fault and never address it
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user_6dd3af
Visitor
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1 Message
2 years ago
I called the [edited: phone number] number Comcast called me on to verify it was them. Yep.
The issue: An agent called me and told me that I was using 88% of my plan’s data limit and suggested that I avoid the large penalties associated by going over the limit by enrolling in the unlimited plan. I told them that I would look online to see if my account needs changes and hung up.
Comcast app reports that I’ve used less than 50% of my plan each month. Halfway through this month, I’ve used about 10%. I was lied to.
(edited)
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user_s11833j
New Poster
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6 Messages
1 year ago
Yes, after my Sling app failed over and over in Flex, I was offered the one month fee of $40, approximately what I pay for the sling app, as a consolation, I was given a partial amount and when I called about it becase I got a ridiculous bill, I was told that I would not get anymore credit. That because I can access sling without flex, regardless of the fact that it's supposed to work in Flex. So the person who offered the credit lied and I never received the full credit. I will eliminate anything to do with charter from my life when the contract is ended. Liars. I can't wait to say goodbye.
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user_0cceb9
Visitor
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7 Messages
1 year ago
I have also been lied to by xfinity agents, numerous times. About promotions. I am trying to get one fixed now, but nobody seems to understand when I call customer service. It seems so simple. Look up the order I placed. Make sure I received the promotion. Confirm promotion. Instead I am given the run around when I call... "We can't check until you activate." Why? You should be able to see the order I placed just fine. You should be able to see if the promotion was applied. Why should I activate and use your service if I'm not going to get what I was promised? I've been lied to about previous promotions in the past and I had to speak to someone higher up, but I can't remember how I managed that now. The customer service agents insist they can help you, give you false or no informaton, then say it's fixed. I can't figure out how to get anywhere.
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user_cef24d
Visitor
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1 Message
1 year ago
I was lied to 4 times by 4 different agents. I've had service for less than a week lol
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user_f9914a
Visitor
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1 Message
1 year ago
These representatives are based in the Philippines. They tell you rest assured its done. I request email confirmation; they tell you rest assured its done. I spoke to one just last week about removing an illegal sales tax charge on my bill, he told me rest assured its done. But its never done. The only solution is to close the account and take your business elsewhere. Will I call them again, no, its not worth my time. I will contact the Florida Department of Revenue, the Consumer Financial Protection Bureau and other agencies to file a complaint against their business practices.
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user_36bb9e
Visitor
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1 Message
1 year ago
I’ve been going through this more months with no resolution. The agents keep telling me the issue has been fixed plus credit applied, then my next bill is STILL wrong. I’m looking for a new service. It’s quite ridiculous.
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