Lied to twice

On Feb 2nd, I spoke with Ritu , I contacted Ritu through Xfinity through live chat to get an extension to the 23rd of Feb… I was told that I could get the extension and would receive an email and an update on the app about the payment arrangement… so, by Feb 4th… I received no email or app update about my payment arrangement on the 23rd of Feb. I then contact another live chat agent on the 4th of Feb, named Raziahmed… I confirmed with him about the payment arrangement and was told that everything was good and there should not be any interruptions with my service…. I check periodically after the 4th and nothing changed and I just assumed something was preventing the system from updating my payment arrangement via the app and the email confirmation- but as long as it was updated on their end, everything was okay.  So, when the 8th hit, I woke up to my services being off. I then called and spoke with Mary-Id  number:3729356, I told her everything that happened on the 2nd and 4th of Feb and all she could say, was we can only set up an PA to the 12th for the $131.24… and I ask can I speak with a sup…. And she said they will say the same thing. No one honored my payment arrangement even though I have proof of speaking with 2 live agents and the rep that I spoke with on the phone did nothing to honor what those two live agents stated they had “supposedly “ done for me. If the PA could not be extended past the 25th… then that should of been told via the live chat….. I have screen shots of the conversation.