Lied to by two separate agents regarding payments

Xfinity pulled payment 3 days prior to my scheduled payment in October 2023 and now I cannot schedule payment to restore service. I called when this happened and was told it was not a "broken promise to pay". Then yesterday, October 27th, i chatted with an agent just to make sure i could schedule the payment and would not have issues as the payment screen said not to choose a date later than October 28th. I have screen shots of this agent chat that stated my service would not be interrupted and I could schedule a payment for November 4th. Now, they will not honor what 2 people from xfinity have told me. I have a payment for the past due amount scheduled for November 4th. I always pay around the 4th of the month. I want my service restored as I was told by two separate agents this was not going to be an issue. Now today, I am getting the run around on the phone. I know that the issue is there is a "broken promise to pay", even though it was xfinity's mistake at the beginning of October. Now, the agent will not connect me to a supervisor and is trying to give me garbage reasons as to why I can't schedule my payment and keep services. If my service isn't restored today, I'm done with comcast.