Visitor
•
1 Message
Lied to by customer service
I was told yesterday I could pay my bill 6/3 and it would not be suspended. Well surprise surprise, it’s suspended today. I also made a payment of $95 a couple days ago. I’m tired of being lied to by customer service


XfinityKam
Official Employee
•
205 Messages
3 hours ago
@user_yezw4x Hello! Thanks for reaching out, did you get approved for a payment arrangement? I want to look into this for you
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0