Visitor
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1 Message
Lied to about free mobile line for a year
I signed up for xfinity internet and the agent said we would get a free mobile line for a year. The first bill they tried to charge me full price and I had to call an agent to get a partial discount. Now in month two I was just charged full price. The mobile line for a year is a scam and they make it near impossible to talk to someone who can actually help you get the mobile line for a year. Will be cancelling soon but wanted to put this out there so others can see it’s a scam
XfinityRichard
Official Employee
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3.2K Messages
2 months ago
Hi there, @user_blyueq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns as I would be just as concerned as well if I was promised something and later find out it's not true. Please be assured you reached the right person to assist you and get this escalated. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_i1bvhf
Visitor
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1 Message
2 months ago
I just had this same thing happen to me. The sales agent talked me into a new phone and said my existing line i had through them would be free. I received the new phone to find my bill was the same no free line. Called multiple agents and supervisors all had a different answer. Some of other supervisors said yes my phone line will be free and they will take care of it and never did. Some said I had to call every month to get the credit taken off which was ridiculous to call every month to get a different answer and have to call and tell them to do their job every month. Some were mean and said you don't get a free line because your an existing customer . They only give there new customers great pricing . What a joke. The worst customer service I've ever seen. Half of them don't speak good English. They all don't know what they are talking about and now I am stuck with a paying for a phone that I would not have gotten without the promo I was promised. This has to be illegal and looking into legal routes and canceling. Do no trust any of these people.
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