Lied about new cost

Thank you for posting on our community forums for assistance, user_y8v14i. I'm sorry to hear about your experience with our chat agent and the discrepancy in your monthly rate. I'd be happy to help report the agent in question and see what can be done to match the pricing you're looking for. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it