Lied About Contract

user_3a14aa Thank you so much for your post on your current promotion coming to an end. I apologize there may have been a miscommunication. Promotions are not automatically renewed, this is due to how often our promotions change. At the end of a current promotion, we can always check to see if your terms are still available but if not we would have to set you up with one of our currently available promotion options. We do post the end date of each promotion that you currently have applied to your plan on your monthly PDF bill to remind you of the end date of that promotion and to allow each customer to start checking out new promotions before the current one ends. We have a great site set up to check out some of our offers you are available for. Check out our Repackage tool to see some of those offers. If you do not see anything that fits your needs sometimes we may also have an additional offer on our end send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this offers for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.