LIARS/ disappointed customer

I've been a loyal customer for 6+years I also enrolled in auto pay.. so around November 2025 I called xfinity because I wasn't happy with the plus package, so they upgraded me too the ultimate package, the representative said my bill will be $186.00 a month so I was happy. But when the bill was due they took $223.00 .so I called xfinity again spent 3 hours 4 different representative and they said since it is end of year and prices are changing. What the heck xfinity you guys told me $186 a month. That is a total lie...

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XfinityThomasA

Official Employee

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3.1K Messages

2 hours ago

Christopheralvarez - Thank you so much for sharing your feedback. We truly value your perspective and want to ensure you feel supported. Our team is here to help in every way we can, and we’d greatly appreciate the opportunity to connect and work together toward a positive resolution. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

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Christopheralvarez

LIARS/ disappointed customer

XfinityThomasA

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