Visitor
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1 Message
letter about sports adjustment
you sent a letter regarding the courtesy adjustment for sports package. The account that had the sports package we closed in Feb 2021. we have a new account without the package and I can't access the system.
Responses
XfinityKaitlan
Official Employee
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255 Messages
2 m ago
Hello, @user_b3ec7a! I can take a look into that older account for you and see what can be done. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on the account.
To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!
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EG
Expert
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89.1K Messages
2 m ago
Not "X1" related. Concern moved here to the proper help section.
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