Visitor
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1 Message
Legal name change
I went to a store and changed my last name but they did not change it on the bill. Xfinity keeps trying to get ahold of me but I cannot answer when they call due to work.
Visitor
•
1 Message
I went to a store and changed my last name but they did not change it on the bill. Xfinity keeps trying to get ahold of me but I cannot answer when they call due to work.
EG
Expert
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122.8K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.7K Messages
2 hours ago
@user_a7gxk9 Our team can assist with getting that information updated on your monthly statement. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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