Visitor
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1 Message
Legacy plan 25 years customer….bait and switch
As sales rep pulled a bait and switch to get me to switch plans to save money. I originally had 4 products for 25 years. Sales rep lied about a downgrade with internet would be more than sufficient for my use. As of now, I am unable to review my security cameras remotely with lower internet package. Also I gave up my landline all with just a minimal savings and unreliable internet. I called several times requesting just give me Legacy Plan back, which I am told they are unable to do. I think Sales repz are trained to do this Bait and Switch. POOR CUSTOMER SERVICE!!! I am ready to move on to other providers with all my services.
XfinityJoe
Official Employee
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1.5K Messages
1 hour ago
Good morning @user_x0r1dq I apologize for the poor experience. We would be happy to review your account with you to see what options may be available.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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