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bmgatten
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Thursday, July 2nd, 2026 9:02 PM

Legacy capped plan — want to move to current unlimited plan + overage credit

I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data.

I'd like to (1) move to a current plan with unlimited data at a competitive rate, using my own modem, and (2) request a goodwill credit for the most recent overage as part of the change. Customer since 2020, also have Xfinity Mobile.

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1 hour ago

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XfinityAbel

Official Employee

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1 hour ago

@bmgatten thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with getting you on a new internet plan. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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