Visitor
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1 Message
Late return equipment of my last account before I move apartment
When I went to the Xfinity store because I move in a new apartment they did everything and said I’m good and on my way a few months later they sent me a bill from the last account they cancel of late return equipment I didn’t even know I have to pay that it doesn’t show up on my account and now they said they move my account with collection on credence and now I have to pay 150$ and it is on credence I believe it will me in my credit report I believe this is a mistake and I need help to remove it from my credit report and I will pay this 150$ late equipment return but please have a better service I didn’t know I have to pay something until it was move to credence 😤
EG
Expert
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119.4K Messages
14 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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2.2K Messages
14 hours ago
@EG Thank you for moving the post to our support area to help out with the equipment charges.
Hello user_o9qp80! Thank you for creating the post and reaching out to us here on our Xfinity Forums.
I'm sorry to read that you were charged for a device that you were not aware you had. I know how troubling it can be when you are charged for something you are not familiar with, and I would be happy to help out. Let's check on the account to see what's showing unreturned and check to see if it was an error or if a payment is due. Considering we need to access the account details can you please send us a direct message with your name and service address? Let's investigate this and see what happened to help out.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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