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Wednesday, July 17th, 2024 9:26 PM

Closed

Late payment

Hello, I have never made a late payment since having xfinity, but today is the day payment is due and I will be unable to pay it until two days from now. Is there a grace period before service is interrupted or a late fee is added? 

Official Employee

 • 

1.8K Messages

4 months ago

 

user_0y5w22 Thanks for posting on our community forums. I'd be happy to help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Official Employee

 • 

1.8K Messages

4 months ago

user_0y5w22 Thanks for letting us know of your situation and allowing us to help! I'm glad we confirmed your account information, and you will not incur any fees. If you need anything else, don't hesitate to create a new public post. Have a great rest of your day. 

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