Late payment

Hello, my name is [Edited: Personal Information]

I am messaging in concerns of a late payment as of 4 May. I have ran into an emergency which placed a financial hardship this payment and was wondering what the grace period would be. If at all possible, I am very reliant on my internet services and am able to pay by the 15th of this month if possible to keep my service intact. Thank you for your time and assistance.