Visitor
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1 Message
Late payment fee
Hi, recently, I had a late payment due to my mobile plan, not drawing out of my bank account for some unknown reason. When I noticed that I had a late payment, I immediately went and paid as well as paid the late fee. Today I get a notification from my bank that I have been charged another late fee…. My next bill is not even due until September and I paid my bill and that late payment fee two weeks ago, so I want to dispute this second late fee charge that came out of nowhere and seems to be for no reason at all.
XfinityChelseaB
Official Employee
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1.9K Messages
3 days ago
Hello @user_blemley, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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