Visitor
•
2 Messages
late payment email
I received an email this morning from Xfinity stating that my monthly payment is late. However, it is inaccurate. When I check my account the bill has been paid. This has occurred in the past too. I'd like to ask that the company stop sending these notifications when it is simply not true.
XfinityKaitlan
Official Employee
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317 Messages
2 m ago
Hello, @AustinDahl! Thank you for bringing this to our attention; I know notifications like that can cause unnecessary worry and we definitely don't want our customers to feel this way. Depending on when the bill was generated and the date a payment was made, the notification could have already been submitted into the system to be sent out and then while it was getting ready to send, you made a payment. Since it was already in that stage, the notification is sent anyways because it's just a part of the system that doesn't change after a certain checkpoint.
I'd be more than happy to check your account just to make sure everything is on the up and up for you! Please send me a Direct Message with the full name of the Account Owner and yourself, as well as the full address on file and we can get started!
To send a Message:
1. Click on the Chat Bubble icon in the upper right corner.
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!
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