Visitor
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16 Messages
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately 22 days from the billing date of December 4, 2025, with a due date of December 25, 2025. In other words Comcast/Xfinity expects customers to pay their bill within 22 days of it being generated. On January 4, 2026, Comcast/Xfinity assessed a $10 late fee before the service period I was billed for on December 4, 2025, ended. I am being assessed a $10 late fee before the service period I was billed for on March 4, 2023 (which covered service from December 10, 2025, to January 9, 2026). Comcast/Xfinity did the same thing for the January bill. On January 4, 2026, Comcast/Xfinity billed me for service from January 10, 2026, through February 9, 2026. On February 4, 2026,before the billing period ended (service period from January 10, 2026, to February 09, 2026) I was assessed another $10 late fee. In February of 2026, I made changes to my plan however I was still assessed a late fee even though there were changes to my service and plan the late fee was never credit back to me. Comcast/Xfinity continues to charge me late fees before the service period I am being billed for ends each and every month. Comcast/Xfinity practice of billing me late fees every month before the service period ends has been going on since 2019 or approximately seven years. I am attaching copies of billing statements for your review to show that Comcast/Xfinity is assessing me late fee before the service period I was billed for ends and does this every month.
Now Comcast/Xfinity is raising the late fee from $10 to $13. Comcast/Xfinity should have to answer the following questions under penalty of perjury:
Why am I being assessed a late fee before the billing period ends
How it is legal for Comcast/Xfinity to bill in advance and then charge a late fee
before the service period ends
How does Comcast/Xfinity calculate the late fee and set it at $13
What are Comcast/Xfinity’s damages if any
If Comcast/Xfinity claims it suffers damages because a customer pays late then it
should have to explain why it allows customers to pay the past due balance by the
following month and even later if they pay the balance in full.
Comcast/Xfinity should also have to admit under penalty of perjury the following:
The late fee is not required by law, government regulation, and contract
The late fee is not to encourage on time payments
That the late fee is a junk fee and additional revenue for Comcast/Xfinity
Comcast/Xfinity does not suffer any damages as a result of a customer paying late
If Comcast/Xfinity is claiming that it suffers damages, Comcast/Xfinity should have
to provided a detailed explanation and cost break down for any damages it claims to
suffer and supporting documentation and proof and certify that information ture and correct under penalties of perjury and singed by the
person providing the information.



XfinityAbel
Official Employee
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241 Messages
11 hours ago
@csigrissom, thanks for taking the time to post on our Xfinity Community Forums page. I'd love to do everything I can to help. Anytime you carry a balance over from a previous statement there is a late fee assessed. I hope that explanation helps. We also have a late fee credit offer you can reference as well. Are there any other questions or concerns I can address today?
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csigrissom
Visitor
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16 Messages
11 hours ago
You can answer the questions posed in my post that would be helpful.
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csigrissom
Visitor
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16 Messages
10 hours ago
Will Xfinity credit any of the late fees back to my account?
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