Visitor
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1 Message
late fees and return fees
i’ve been enrolled in auto payments for 2 months and both bills charged me late and return fees. when contacting customer support i’m told it’s my banks fault and get hung up on. i’ve verified auto payments with my bank and i’ve spoken to xfinity customer support 7 times. i’ve also made successful payments to xfinity after being told the first time was a “technical error”. how would scheduled automatic payments be late? why are technical errors happening every billing? feels like xfinity wants to take advantage of their customers and if/when it happens again next month i will have to cancel my service and find a better internet provider
XfinityJeffB
Official Employee
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759 Messages
5 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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