Late fee

I tried to pay my bill several days but couldn’t get into my account because your app, web page wouldn’t open… So now I’m being charged a late fee…Please credit my account.

Responses

XfinityAlyssaA

Official Employee

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2K Messages

7 months ago

Good evening @Tigercat073, and thank you for reaching out on our Community Forums, we appreciate it. I'm sorry to hear that you were having trouble getting into your account. To confirm, are you now able to get into your online account? If not, we'll be happy to troubleshoot. We'll also be happy to review your account for any credits.

2

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Tigercat073

Regular Visitor

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5 Messages

Yes, I can now get into my account…

7 months ago

0

XfinityAlyssaA

Official Employee

•

2K Messages

Great @Tigercat073, I'm glad to hear that you can get into your account now. We wanted to make sure that was fixed. We'd be happy to look into your late fee as well. So that we can review your bill further, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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7 months ago

0

Billing

Tigercat073

Late fee

XfinityAlyssaA

Tigercat073

XfinityAlyssaA

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