Visitor
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1 Message
Late fee credits
Hello, I was on chat with another person and I got disconnected we were on the chat for almost 45 minutes. And he told me he or she, told me they were going to credit my they're going to credit me for late fees so I just wanted to confirm that happened since I got disconnected from that person. Thank you
XfinityAdrienne
Official Employee
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911 Messages
4 months ago
Hey there, user_8e3690! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Oh man, I am sorry to hear about the experiencing with the chat. If there was a credit applied onto the account, you will receive an email within 24-48 hours regarding the details. You can also view the balance on the Xfinity App. Please let us know if you have further questions/concerns.
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